Farm Business Consultants

  • Member Care Coordinator - London, ON

    Job Locations CA-ON-London
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1637
    # of Positions
    1
    Job Category
    Operations
  • Overview

    Are you interested in being a part of a dynamic team and working in a role where there is variety in your day and a great deal of interaction with others? Would you like the opportunity to make a difference and to be a key resource for FBC Members?

     

    POSITION OVERVIEW

     

    As the first point of contact with our Members, the Member Care Coordinator (MCC) is a critical part of the FBC team. Our MCC’s demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.

    If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

     

     

    KEY RESPONSIBILITIES

     

    Our successful candidate will:

    • Provide exemplary customer service to FBC Members
    • Answer basic tax, GST, bookkeeping and payroll questions primarily over the phone and through written communication from Members
    • Collaborate with other team members/departments to manage and exceed Member expectations
    • Prepare, review and file confidential documents, reports and other correspondence materials

     

    QUALIFICATIONS

     

    Education and Experience

    • 2+ years of front-line customer service experience
    • Prior experience and/or education in accounting and/or taxes

     

    KNOWLEDGE, SKILLS and ABILITIES  

    • Excellent written and verbal communication skills with well-developed telephone skills
    • An aptitude for learning
    • Superior organizational skills (calendar and appointment schedules)
    • Superior time management skills with the ability to multi-task and prioritize appropriately
    • Basic tax, accounting or bookkeeping skills would be considered an asset 
    • A working knowledge of MS Office

     

     

    WHY FBC?

     

    A career with FBC provides:

    • An opportunity to develop your career with ongoing training in a supportive team environment
    • Career advancement opportunities - FBC has a promote from within focus
    • Medical, Dental, Life, Disability coverage and a Health Spending Account
    • A charitable donation matching program for all staff

     

    At FBC, we pride ourselves on working hard and producing excellent work while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at!

     

    TO APPLY

     

    Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2018-1637 and click on the "Apply for this job online" button.

    Deadline for submissions: October 5th, 2018,or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.

    Only applications submitted through our careers page will be considered.

    Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed