Learning and Development Manager

Established in 1952 as a family business with deep roots in rural communities, FBC has grown to become one of Canada’s largest tax and financial consulting firms for small businesses. With 12 branches across the country, we support over 15,000 Canadian entrepreneurs and small business owners, including farmers, construction contractors, skilled trades, and self-employed professionals. At FBC, a membership is more than just a single tax filing—it’s a long-term partnership. We work alongside our members throughout their lives, saving them over 22 million dollars through year-round collaboration on optimal tax strategies and planning, allowing them to focus on what matters most: running their businesses and enriching their communities.

Position Overview

We are seeking a Learning and Development Manager, with a strong background in planning, implementing and leading organizational learning in various forms. The ideal candidate will have a keen business sense, enjoy researching, have a passion for designing programs and managing projects, and demonstrate excellent communication and collaboration.

Working closely with FBC leaders and reporting to the Director of Human Resources, the Learning and Development Manager will oversee organizational learning and development for all levels of employees in the organization. This will include evaluating the current state, identifying gaps, conducting needs assessments, and designing and implementing new learning and development in the organization. You will also develop metrics to monitor and track individual and organizational progress - with the outcome of having organizational competencies aligned with business strategies and goals.

Key Responsibilities

• Develop organizational goals and metrics to improve upon learning and development in the organization.
• Conduct learning needs assessments to identify learning gaps and opporunities and make reccomendations that align with business objectives.
• Design, develop and implement end-to-end learning programs.
• Conduct annual competency gap analysis for current and future business needs; develop new or augment existing curriculum to close gaps and prepare for future business needs.
• Develop and implement new methods of delivering content in a geographically dispersed workforce such as E-learning, blended and self-directed learning.
• Prepare and present an annual training plan & budget to the leadership team.
• Partner with FBC senior leaders to create a culture of continuous learning.
• Partner with FBC leaders to prioritize learning projects and implement a yearly learning strategy.
• Manage the performance and development of the learning team.
• Mange yearly curriculum to ensure materials are current and compliant with legislation.
• Work with Subject Matter Experts to ensure materials are updated and prepared to facilaite learning sessions.
• Partner with third party vendors to implement and manage learning systems and programs.

What You Will Bring

Education and Experience

• Post-Secondary Degree or Diploma in Business, Human Resources or a related field.
• 5+ years of experience in leading organizational learning programing including delivering workplace learning to a geographically distributed workforce.
• 3+ years overseeing the development and implementation of E-learning and online learning management systems.
• Practical and creative experience implementing education principles.
• Proven project management experience.
• Proven ability to execute strategies using an organized approach and effective methods.

Knowledge, Skills and Abilities

• Strong interpersonal skills demonstrated through the ability to build and maintain excellent relationships with stakeholders at all levels of the organization.
• Ability to effectively implement change while maintaining productivity and efficiency of self and those impacted by the change.
• Excellent communication skills, written and verbal, with the ability to present in both formal and informal settings.
• Advanced facilitation skills, both in a classroom setting and while engaging others in pursuing/achieving a goal.
• Working knowledge of learning management systems.
• Working knowledge of a variety of content delivery methods including E-learning, blended and self-directed learning.
• Organized self-starter who takes ownership and accepts accountability for results and for meeting standards.
• Proven ability to teach and mentor peers and direct reports.
• Confident and creative problem solver.
• Strong analytical thinking skills.
• Strong Microsoft Office/Open Office application skills.

What We Offer / Why FBC?

At FBC, we’re committed to helping you grow into the best version of yourself—whether that’s mastering your craft or leveling up your career. With competitive pay, solid benefits, and endless opportunities for development, we’re not just focused on the here and now, but on where you’re headed. Integrity is the foundation of everything we do, so you can always count on us to have your back. We respect and value your unique contributions, because we know that when you succeed, we all succeed. We believe that every voice counts and every idea matters, as innovation keeps us building for the future. And when we clear those hurdles, we celebrate as a team—because what’s the point of growth if we can’t enjoy the journey together?

If you envision yourself thriving in this supportive and dynamic environment, we encourage you to Apply Today!