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POSITION OVERVIEW
The Branch Administrator is the face of FBC to our Members, potential Members and the public. The Branch Administrator is highly personable, professional, and energetic. They are relied on to provide superior customer service, excellent communications and top-level organizational skills for the branch. The Branch Administrator is reliable and eager to learn. This role is key to enhancing the Member experience.
Please Note: This is a term position filling in for an employee leave. However, at the end of the term, opportunities may be available to grow and fill other positions.
KEY RESPONSIBILITIES
Functions and responsibilities include, but are not limited to, the following:
- Answering, transferring and directing incoming calls – using listening skills to accurately discern how and where the calls are to be directed
- Playing a key role in enhancing the Member experience by providing exemplary service at every interaction and ensuring customer concerns are handled promptly
- Collaborating with all staff to ensure a professional and efficient operation and environment, continuously and proactively seeking ways to improve processes
- Maintaining the confidentiality of sensitive Member information and data
- Prepare, review and file confidential documents, reports and other correspondence materials
- Entering data into internal databases and tracking systems
- Supporting tax processing functions through activities such as:
- filing and scanning documents as required
- verifying, posting and depositing Member fees and contracts
- Maintaining and coordinating the ordering of office supplies
- Providing front line support for the branch
- Planning and coordinating branch functions and meetings
- Managing and/or assisting with branch reporting, appointment booking, organizing travel, NSF’s, deposits, invoicing, accounts payable, and updating/filing/scanning documents as required
- Updating job knowledge by studying new product descriptions and participating in educational/training opportunities
- Assisting with staff recruitment activities as necessary
- Contributing to the team effort by performing other related and relevant administrative duties as required
QUALIFICATIONS
Education and Experience
- A minimum of a grade 12 education – some post-secondary education is preferred, although relevant and equivalent experience will also be considered
- 2+ years of front-line customer service experience
- One or more years of experience in an administrative role
Knowledge, Skills and Abilities
- Expert knowledge of written and verbal English with excellent communication skills
- Top-level organizational and time management skills
- Well-developed telephone skills
- Able to problem solve and resolve conflicts in a busy work environment
- Excellent computer skills in MS Word and Excel
- Basic tax, accounting or bookkeeping skills would be considered an asset
- Accuracy and attention to detail
- Superior time management skills with the ability to multi-task and prioritize appropriately
- An aptitude for learning to use internal databases and computer systems
- Thrives in a busy, flexible and evolving environment while working independently or within a team
- Prompt, reliable and a record of excellent attendance
Join us and build a career with FBC!
Please Note: This is a term position filling in for an employee leave. However, at the end of the term, opportunities may be available to grow and fill other positions.
APPLY TODAY!
Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2019-1709 and click on the "Apply for this job online" button at the bottom of the job posting.
Deadline for submissions: March 8th, 2019, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.
Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.
Only applications submitted through our careers page will be considered.
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POSITION OVERVIEW
Are you interested in being a part of a dynamic team and working in a role where there is variety in your day and a great deal of interaction with others? Would you like the opportunity to make a difference and to be a key resource for FBC Members?
As the first point of contact with our Members, the Member Care Coordinator (MCC) is a critical part of the FBC team. Our MCC’s demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.
If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.
KEY RESPONSIBILITIES
Our successful candidate will:
- Provide exemplary customer service to FBC Members
- Answer basic tax, GST, bookkeeping and payroll questions primarily over the phone and through written communication from Members
- Collaborate with other team members/departments to manage and exceed Member expectations
- Prepare, review and file confidential documents, reports and other correspondence materials
QUALIFICATIONS
Education and Experience
- 2+ years of front-line customer service experience
- Prior experience and/or education in accounting and/or taxes
KNOWLEDGE, SKILLS and ABILITIES
- Excellent written and verbal communication skills with well-developed telephone skills
- An aptitude for learning
- Superior organizational skills (calendar and appointment schedules)
- Superior time management skills with the ability to multi-task and prioritize appropriately
- Basic tax, accounting or bookkeeping skills would be considered an asset
- A working knowledge of MS Office
WHY FBC?
A career with FBC provides:
- An opportunity to develop your career with ongoing training in a supportive team environment
- Career advancement opportunities - FBC has a promote from within focus
- Medical, Dental, Life, Disability coverage and a Health Spending Account
- A charitable donation matching program for all staff
At FBC, we pride ourselves on working hard and producing excellent work while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at!
TO APPLY
Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D.2019-1708 and click on the "Apply for this job online" button.
Deadline for submissions: March 1st, 2019, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.
Only applications submitted through our careers page will be considered.
Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.
ABOUT FBC
Farm Business Consultants (FBC) has helped Farm and Small Business owners across Canada save a total of $27 million in taxes last year alone. We have over 65 years in business and branches from British Columbia to Nova Scotia. FBC brings together a strong team of tax experts with one of Canada’s most sophisticated tax engines to ensure our Members pay the least amount of taxes over the long run. Our customers benefit from our industry leading Membership model that provides year-round services. Members count on FBC for proactive tax planning, business consulting, the best possible tax return, and the security of audit protection through their Membership. You are invited to visit us at www.fbc.cato learn more about our products and services.
FBC is committed to maintaining a respectful and inclusive workplace. We strive to provide accessibility, diversity and equal opportunity. Requests for accommodation may be made at any stage of the recruitment and selection process providing the applicant meets the bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
To receive a copy of a job posting in an alternative format, please contact us at accessibility@fbc.ca.
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POSITION OVERVIEW
FBC’s Corporate Processor plays a key role in ensuring our commitment to providing superior service to our business Members is met.
The Corporate Processor performs various tasks and functions including preparing accurate financial statements using data collected from our Members by the field representatives; identifying errors or potential problems in those reports; preparation of corporate income tax returns; and being a key contact to answer questions or resolve concerns.
KEY RESPONSIBILITIES
Functions and responsibilities include, but are not limited to, the following:
- Prepare accurate financial statements, identify errors and potential problems from bookkeeping reports
- Prepare adjusting entries from bookkeeping reports
- Prepare accurate corporate income tax returns
- Make effective and efficient decisions on errors, omissions and problems that are brought forward or discovered, escalating as necessary
- Track file progression to ensure filing deadlines are met
- Build trusting and credible relationships over the phone and in person with FBC Members, Accounting Teams, subject-matter experts, and other stakeholders who rely on the knowledge that you provide
- Analyze overall quality of field representative work and report to the team on trends or issues
- Lead by example through technical expertise, mentoring, and focus on the quality of work
- Be available to all customers – both internal staff and Members, third parties (banks, lawyers, CRA) to answer questions or resolve concerns that arise
QUALIFICATIONS
Education and Experience
- A diploma or degree in accounting – or equivalent experience in accounting and/or taxes an asset
- Experience with preparing financial statements
- 2 or more years of personal and corporate tax preparation experience an asset
- Working knowledge of GST and Payroll an asset
Knowledge, Skills and Abilities
- Technical and practical skills in accounting and bookkeeping including the preparation of financial statements
- Superior organizational skills and highly detail-oriented
- Excellent written and verbal communication skills
- Strong time management skills with the ability to multi-task and prioritize appropriately
- Expert interpersonal skills demonstrated through your ability to build and maintain excellent relationships with colleagues, clients and third parties
- Intermediate to advanced working knowledge of MS Office Products
WHY FBC?
A career with FBC provides:
- An opportunity to build a long and rewarding career in an established and well-respected organization that provides variety and ongoing training within a supportive team environment.
- A pride in knowing that you have had the opportunity to grow FBC market share through the acquisition of new Members.
- Career advancement opportunities – FBC has a promote from within focus.
- Full benefits including Medical, Dental, Life, Disability coverage, and a Health Spending Account.
- Regular staff social events.
- A charitable donation matching program for all staff.
Join us and build a career with FBC!
APPLY TODAY!
Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2019-1707 and click on the "Apply for this job online" button at the bottom of the job posting.
Deadline for submissions: February 22, 2019, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.
Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.
Only applications submitted through our careers page will be considered
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As our Business Development Coordinator, you will provide key support to our Business Development Representatives by promoting FBC services. This is an exciting opportunity to cultivate leads by acting as a spokesperson at events and tradeshows as well as through research, social media and outbound calling. The Business Development Coordinator role demands a high degree of professionalism at all times. You will also carry out daily tasks to keep the department functioning smoothly, including gathering information and tracking data. As our Business Development Coordinator, you will act as a liaison between Members (clients), prospects and sales staff, therefore solid communication skills are a must.
WHAT YOU BRING TO THE ROLE
To succeed in this role, you will possess a positive attitude, high energy, and:
- Competency in cultivating sales through researching, booking and attending target market events
- Professional cold calling and networking skills
- Skills in using social media platforms to create brand awareness and to generate leads and referrals
- A talent for building relationships quickly with prospects, colleagues and customers
- Effective communication skills and a warm personality, in person and over the phone
- The capability to work independently with very little supervision, but also the ability to take direction and collaborate within a team environment
- A drive to reach goals and to achieve targets
- A willingness to take on interesting concepts and to apply them in creative ways
KEY RESPONSIBILITIES
To support our Business Development Reps you will:
- Partner with Marketing to seek out and attend tradeshows and special events in order to cultivate relationships and generate leads
- Research target markets and work with team members to build prospect lists
- Manage social media marketing for the branch with a goal of achieving inbound leads and brand recognition in the local community
- Proactively reach out to prospects in our target markets to build relationships and to nurture those relationships to generate appointments
- Manage relationships with current Members and develop new relationships with prospects, providing education of services
- Maintain a client and prospect database for booking appointments, managing a sales funnel and developing follow up schedules (Microsoft CRM)
- Look after basic administrative duties including reporting on sales activities and results
QUALIFICATIONS
Education and Experience:
- A 2-year business admin or marketing diploma and/or equivalent work experience
- Experience in working tradeshows and delivering measurable results is a strong asset
- 1 year or more of sales experience (preferably in Tele-Sales and/or with intangibles or services) will be highly regarded
- Salesforce or other Customer Relationship Management (CRM)/database software experience is an asset
Other Requirements
- Work is performed in an office and involves some paid travel to areas in and around the area
- A valid driver’s license and access to a reliable vehicle are required
WHY FBC?
A career with FBC provides:
- An opportunity to build a long and rewarding career in an established and well-respected organization that provides variety and ongoing training within a supportive team environment.
- A pride in knowing that you have had the opportunity to grow FBC market share through the acquisition of new Members.
- Career advancement opportunities – FBC has a promote from within focus.
- Full benefits including Medical, Dental, Life, Disability coverage, and a Health Spending Account.
- Regular staff social events.
- A charitable donation matching program for all staff.
Join us and build a career with FBC!
APPLY TODAY!
Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2019-1706 and click on the "Apply for this job online" button at the bottom of the job posting.
Deadline for submissions: February 22, 2019, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.
Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.
Only applications submitted through our careers page will be considered.
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As a Local Tax Consultant in Training, you will meet with Members in their home or place of business to gather necessary financial information.
FBC is Canada's largest farm and small business tax specialist. We provide a specialized in-home farm and business tax service that is second to none.
Our Local Tax Consultants are the face of FBC for our Members. They make Life Less Taxing for our Members by gathering the information required to file their tax returns and helping them plan to pay the least amount of tax.
FBC is hiring seasonal employees who can work January to April, as well as permanent full time staff.
Please inidicate in your resume/cover letter if you are willing to relocate.
POSITION OVERVIEW
A typical week as an LTT involves visiting Members at their homes or places of business, gathering necessary financial information as well as providing advice and consultation. You will also focus a portion of your time on your own career development as well as growing our Membership through selling our services to new Members.
FBC PROVIDES:
- Comprehensive training and development and a supportive environment to ensure success in your career
- A flexible schedule
- Compensation includes paid training, commissions with a guaranteed hourly rate for hours worked
- Medical, Dental, Life, and Disability benefits along with a Health Spending Account
- Annual incentive trips to exciting destinations
KEY RESPONSIBILITIES
As our Local Tax Consultant in Training, you will:
- Deliver outstanding service to FBC Members
- Develop your knowledge and skills through FBC certification programs
- Conduct prospecting activities to meet with and sign up new Members
- Build strong customer relationships with FBC Members and our FBC team
- Gather financial information while providing advice and consultation
QUALIFICATIONS
Education and Experience:
- Accounting or bookkeeping education and/or experience would be an asset
- Experience in customer service
- Knowledge of tax preparation would be an asset
Other Requirements:
- The ability to travel throughout the territory, including occasionally overnight
- A valid driver’s license and reliable transportation are essential
APPLY TODAY!
Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2018-1702 and click on the "Apply for this job online" button.
Please inidicate in your resume/cover letter if you are willing to relocate.
Deadline for submissions: February 22nd, 2019, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.
Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.
Only applications submitted through our careers page will be considered.
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As a Local Tax Consultant in Training, you will meet with Members in their home or place of business to gather necessary financial information.
FBC is Canada's largest farm and small business tax specialist. We provide a specialized in-home farm and business tax service that is second to none.
Our Local Tax Consultants are the face of FBC for our Members. They make Life Less Taxing for our Members by gathering the information required to file their tax returns and helping them plan to pay the least amount of tax.
We are hiring Local Tax Consultants in Training to support our Grande Prairie team.
POSITION OVERVIEW
A typical week as an LTT involves visiting Members at their homes or places of business, gathering necessary financial information as well as providing advice and consultation. You will also focus a portion of your time on your own career development as well as growing our Membership through selling our services to new Members.
FBC PROVIDES:
- Comprehensive training and development and a supportive environment to ensure success in your career
- A flexible schedule
- Medical, Dental, Life, and Disability benefits along with a Health Spending Account
- Annual incentive trips to exciting destinations
- $25/hour guaranteed for completing pre-agreed FBC work and Paid Training - compensation includes commissions
KEY RESPONSIBILITIES
As our Local Tax Consultant in Training, you will:
- Deliver outstanding service to FBC Members
- Develop your knowledge and skills through FBC certification programs
- Conduct prospecting activities to meet with and sign up new Members
- Build strong customer relationships with FBC Members and our FBC team
- Gather financial information while providing advice and consultation
QUALIFICATIONS
Education and Experience:
- Accounting or bookkeeping education and/or experience would be an asset
- Experience in customer service
- Knowledge of tax preparation would be an asset
Other Requirements:
- The ability to travel throughout the territory, including occasionally overnight
- A valid driver’s license and reliable transportation are essential
APPLY TODAY!
Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2018-1683 and click on the "Apply for this job online" button.
Deadline for submissions: February 22nd, 2019, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.
Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.
Only applications submitted through our careers page will be considered.