POSITION OVERVIEW   As the first point of contact with our Members, the Customer Service Representative is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.   If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.   Please note that this position will report directly in person to our London, ON branch office.    KEY RESPONSIBILITIES Our successful candidate will: - Provide exemplary customer service to FBC Members - Collaborate with other team members/departments to manage and exceed Member expectations - Prepare, review and file confidential documents, reports and other correspondence materials   QUALIFICATIONS   Education and Experience - 2+ years of front-line customer service experience   KNOWLEDGE, SKILLS and ABILITIES   - Excellent written and verbal communication skills with well-developed telephone skills - An aptitude for learning - Superior organizational skills - Superior time management skills with the ability to multi-task and prioritize appropriately - A working knowledge of MS Office   WHY FBC? A career with FBC provides; - An opportunity to develop your career with ongoing training in a supportive team environment - Career advancement opportunities - FBC has a promote from within focus - Medical, Dental, Life, Disability coverage and a Health Spending Account - A charitable donation matching program for all staff   At FBC, we pride ourselves on working hard and producing excellent work while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at!   TO APPLY Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2022-2189 and click on the "Apply for this job online" button. Deadline for submissions: February 7, 2022, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately. Only applications submitted through our careers page will be considered. Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted. FBC’s RECRUITMENT PROCESS - Submit your resume for consideration - Complete online surveys - Participate in a virtual interview using Microsoft Teams - Participate in a face to face interview in a sanitized FBC meeting room with appropriate physical distancing. Candidates who meet the selection criteria will move forward to the next step.    The successful candidate for this role will participate in company training that will be a combination of physically distanced classroom and virtual training.   WORKPLACE SAFETY   The wellbeing of our employees and customers is number one. We have implemented Work Right policies to keep our staff safe while working together to take care of our customer. We are committed to evolving our health and safety practices on an ongoing basis to continue to keep our staff, their families and the people in the communities that we serve safe.

Position Overview Considering a new career where the training is provided from day one? Interested in learning in-demand skills that are transferable and recession-proof, with a solid base salary and upside potential? Our Field Service Rep position delivers on FBC’s specialized in-home business tax and consulting services. This is an entry-level position without the entry level pay. Our specialty since 1952 is farm business taxes and bookkeeping, but we service all types of businesses. Your experience in customer service and/or sales combined with our extensive training and fast-track development program, will ensure your success in this role. You start with our smaller clients and build up as you learn the business. A typical week as a Field Service Rep involves traveling to meet with FBC clients in their homes or places of business, gathering information necessary to file their tax returns with proprietary software that makes data entry simple. Extensive training is provided. Join us and be a part of the team who serves our valued clients! Please note this position reports to our SASKATOON, SK branch.  KEY RESPONSIBILITIES As a Field Service Rep, you will: - Deliver outstanding service to our clients - Develop your knowledge and skills through FBC certification programs - Build strong relationships with FBC clients and fellow FBC employees to help foster a strong team atmosphere - Gather financial information while providing advice and consultation QUALIFICATIONS Education and Experience: - Experience in customer service/sales (must be comfortable dealing with people) - Accounting or bookkeeping education and/or experience would be an asset but not required (we’ll teach you our unique process) - Knowledge of tax preparation would be an asset but not required (we’ll teach you our unique process) Other Requirements: - The ability to travel throughout specified areas of the territory served by FBC - A valid driver’s license and reliable transportation are essential - Willing to visit clients in their home or business (and avoid sitting at a desk all day!) FBC PROVIDES: - A competitve base salary with a guaranteed first year income of $52,000minimum and incremental income increases through FBC provided training, development and experience - Comprehensive training and development and a supportive environment to ensure success in your career - Job stability with FBC being a designated essential service, operating since 1952! - A flexible schedule - Medical, Dental, Life, and Disability benefits along with a Health Spending Account - Annual incentive trips to exciting destinations - Paid training included   APPLY TODAY! Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2022-2188 and click on the "Apply for this job online" button.   Deadline for submissions: February 2, 2022, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately. Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted. Only applications submitted through our careers page will be considered.   FBC’s RECRUITMENT PROCESS - Submit your resume for consideration - Complete online surveys from Wonderlic and the Predictive Index - Participate in a virtual interview using Microsoft Teams - Participate in a face to face interview in a sanitized FBC meeting room with appropriate physical distancing. Candidates who meet the selection criteria will move forward to the next step.    The successful candidate for this role will participate in company training that will be a combination of physically distanced classroom and virtual training.   WORKPLACE SAFETY   The wellbeing of our employees and customers is number one. We have implemented Work Right policies to keep our staff safe while working together to take care of our customer. We are committed to evolving our health and safety practices on an ongoing basis to continue to keep our staff, their families and the people in the communities that we serve safe.  

Are you interested in year-round employment?Do you have education and/or experience in accounting, personal (T1) and corporate (T2) tax preparation?     If this sounds like you, we would love to meet you!      FBC is currently seeking someone who has experience in corporate tax for farms and small business who enjoys providing excellent customer service and creating “raving fans” to join our Calgary office.     POSITION OVERVIEW     Reporting to the Operations Manager, the Accounting Technician will answer Corporate tax and tax-related questions from our Members (customers), collaborate with and support corporate processing in providing Member products and services, as well as assist our tax consultants with pre and post appointment Member support. The Accounting Technician role is a primary point of contact for our Members and provides exceptional customer service and responsiveness at all times.      A typical week as our Accounting Technician includes a Monday to Friday 8am to 5pm schedule, interacting with Members and the team approximately 60-70% of the time, retrieving information to support Member service approximately 10-20% of the time, and data entry/adjustments 10-20% of the time.     This role is perfect for someone with intermediate Corporate tax knowledge who appreciates growth and training opportunities, enjoys interacting with others, wants to further develop their skills in corporate tax, and values being part of a Canadian company with deep roots, a strong reputation, and a long, stable history.     KEY RESPONSIBILITIES  - Manage incoming calls and make outbound calls to Members and field staff (tax consultants)  - Answer tax, bookkeeping, audit, payroll, and T4/T5 and other tax related questions from Members and field staff (tax consultants)  - Review and update financial statement and other tax related data for accuracy  - Validate and/or obtain missing information as required to complete Member records with accurate information in a timely manner  - Prepare and file confidential documents  - Review and prepare documents, reports and other correspondence for Members and CRA  - Provide support to other departments as required to ensure deadlines with respect to Member’s filing obligations are met  - Update client data in company database  - Provide exemplary customer service to Members  - Other duties, relevant to the position, may be assigned as required     QUALIFICATIONS     Education and Experience   Our ideal candidate will bring:  - Education in accounting such as an accounting diploma or certificate or equivalent experience   - 2+ years of customer service experience  - 2+ years of T1 and T2 tax preparation as well as GST returns    Knowledge, Skills and Abilities  - High level of business acumen  - Superior customer service focus with strong telephone and face to face relationship building skills  - Strong interpersonal skills demonstrated through the ability to build and maintain excellent relationships with colleagues, clients and customers  - Excellent communication skills – both written and verbal – that create clarity and manage expectations  - Superior time management skills with the ability to prioritize appropriately  - Superior calendar and appointment scheduling organizational ability  - Strong problem solving and conflict resolution skills  - Ability to document tax information and follow CRA procedures  - Computer skills that include tax preparation and bookkeeping software as well as Microsoft office     WHY FBC?     In addition to being cheerfully welcomed to the family, a career with FBC provides:  - An opportunity to build a long-term career in an established and well-respected organization  - An environment which provides variety, ongoing training, and a supportive team environment  - A chance to make a positive contribution to your clients and their operations  - Medical, Dental, Life, and Disability benefits, and a Health Spending Account  - Group Matching Savings Plan   At FBC, we pride ourselves on working hard while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at!    APPLY TODAY!   Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2022-2187 and click on the "Apply for this job online" button at the bottom of the job posting. Deadline for submissions: February 2, 2022, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately. Please note: while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted. Only applications submitted through our careers page will be considered.   FBC’s RECRUITMENT PROCESS 1. Submit your resume for consideration 2. Complete online surveys 3. Participate in a virtual interview using Microsoft Teams 4. Participate in a face to face interview in a sanitized FBC meeting room with appropriate physical distancing. Candidates who meet the selection criteria will move forward to the next step.